How can I contact support?
Email support@costcoofficial.com or call +1 601 342 0260. Support is available 24/7. Include your order number and checkout email.
Where do you ship?
We ship within the United States. Contact support before ordering for another country. Standard delivery is estimated at 3–5 business days; express delivery is estimated at 1–2 business days when offered. Order-specific commitments and charges appear before payment. See the Shipping Policy.
Can I return a perfume?
Eligible unopened and unused, non-sale purchases may be requested for return within 15 days after delivery. Opened items and discounted items are excluded from change-of-mind returns. Mandatory consumer rights remain unaffected. Read the complete Return and Refund Policy.
What if an item arrives damaged or incorrect?
Contact support with photos within 24 hours after delivery to use the standard replacement process. Keep the packaging. Mandatory rights relating to damaged, defective, incorrect or misdescribed goods remain unaffected.
Can I cancel or change an order?
Contact support immediately. Changes depend on whether dispatch can still be stopped. The cancellation terms, including applicable fees and exceptions, are in the Return and Refund Policy.